Refund & Returns Policy

1. Overview

We accept returns. Our refund and returns window lasts 15 days from the date of delivery. If 15 days have passed since delivery, we can no longer offer a full refund or exchange for that order.

2. Return eligibility

To be eligible for a return:

• Your item must be unused and in the same condition you received it.
• Your item must be in its original packaging, with all tags and accessories included.
• You must provide proof of purchase (your order number or confirmation email).
• Your return request must be made within 15 days of the delivery date shown on your tracking confirmation.

Please do not send your purchase back to a manufacturer — all returns must go through Fast Gives directly using the process described below.

3. Non-returnable items

For hygiene, safety, and regulatory reasons, the following categories cannot be returned:

• Perishable goods (e.g. food, flowers, plants, newspapers, magazines)
• Intimate or sanitary goods (e.g. underwear, swimwear where the hygiene seal is broken)
• Opened personal care or cosmetic items (e.g. opened hand sanitizer, opened toiletries)
• Hazardous materials, flammable liquids, or compressed gases
• Gift cards
• Downloadable software products or digital licence keys
• Custom or personalized items made to your specification

If you’re unsure whether your item qualifies, contact us at cc@fastgives.ca before sending it back and we’ll confirm.

4. Partial refunds

Partial refunds (rather than a full refund) may be granted in the following situations:

• A book with obvious signs of use
• A CD, DVD, software, video game, or similar media item that has been opened
• Any item not in its original condition, or that is damaged or missing parts, for reasons not due to our error
• Any item returned more than 15 days after delivery, at our discretion

5. Refund process

Once we receive your returned item, here is exactly what happens:

1. Inspection: We inspect the returned item, typically within 2–3 business days of receiving it.
2. Confirmation email: We email you to confirm whether your refund has been approved or rejected, and why.
3. Refund issued: If approved, we issue your refund to your original payment method. Processing on our end is completed within 2 business days of approval.
4. Funds appear: Depending on your bank or card issuer, it typically takes an additional 5–10 business days for the refund to appear in your account.

You will receive an email at each step, so you always know the status of your return.

6. Late or missing refunds

If you haven’t received a refund yet after being notified it was approved:

1. Check your bank account again.
2. Contact your credit card company — it can take time for a refund to post officially.
3. Contact your bank — there’s often additional processing time before a refund appears.

If you’ve done all of this and still haven’t received your refund more than 10 business days after your approval email, contact us at cc@fastgives.ca and we’ll investigate.

7. Sale items

Regular-priced items can be refunded under this policy. Items purchased on sale or with a discount code are final sale and cannot be refunded, unless the item arrived defective or damaged, in which case Section 8 (Exchanges) applies instead.

8. Exchanges

We replace items only if they are defective or damaged on arrival. To request an exchange, email cc@fastgives.ca with your order number and photos of the defect or damage — we’ll send return shipping instructions and, once confirmed, ship your replacement at no additional cost to you.

9. Gifts

If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the returned item. If the item wasn’t marked as a gift, or the gift-giver had the order shipped to themselves to give to you later, we will refund the gift-giver instead, and they will be notified of your return.

10. Return shipping & address

• Who pays: You are responsible for your own return shipping costs, unless the return is due to our error (e.g. wrong item shipped, or item defective/damaged on arrival) — in those cases, we cover return shipping.
• Where to send it: Unless we email you a different address for your specific item (some items are returned directly to a partner warehouse for faster processing), send returns to:
  Fast Gives — Returns
  104 Player Dr
  Erin, ON N0B 1T0
  Canada
• Before you ship: Email cc@fastgives.ca with your order number to start a return — this lets us confirm the correct address for your item and avoid delays.
• Original shipping costs: Original shipping charges are non-refundable. If your refund included free or discounted shipping we covered, the actual shipping cost we paid will be deducted from your refund.
• Tracking: For items over $75 CAD, we recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee receipt of a return sent without tracking, and are not responsible for items lost in transit back to us.

11. Need help?